Privacy Policy

Last Updated: September 2026

Introduction

Fern-crane ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Data You Provide

When you interact with our website or services, you may provide us with:

• Contact information such as your name and email address
• Booking preferences and service selections
• Messages and correspondence you send to us
• Any additional information you choose to share

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• General geographic location based on IP address

How We Use Your Information

We use the information we collect to:

• Process and confirm your bookings
• Communicate with you about your reservations
• Respond to your inquiries and provide customer support
• Send you information about our services if you have opted in
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contract performance: Processing necessary to fulfill our booking agreements with you
• Legitimate interests: Processing for our legitimate business interests, such as improving our services
• Consent: Processing based on your explicit consent, which you can withdraw at any time
• Legal obligation: Processing required to comply with applicable laws

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our website and conducting our business
• Professional advisors such as lawyers and accountants
• Government authorities when required by law

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period depends on the context of our relationship with you and our legal obligations.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Fern-crane
147 Lakeshore Drive
Thunder Bay, ON P7B 5E4
Canada

Email: info @ fern-crane.com